How Secret Recording Exposed a ÂŁ28 Million Timeshare Fraud

Authorities have called it as a major frauds of its kind in the Britain.

A total of 14 individuals have been sentenced for their part in a multi-million pound scheme to swindle more than 3,500 holiday ownership investors.

The affected individuals were desperate to get out of decades-old timeshare contracts and went looking for assistance.

A large number were aged between 60 and 80. More than 500 of them surrendered over ÂŁ10,000, and one individual transferred more than ÂŁ80,000.

Those affected were exposed to aggressive sales meetings lasting up to six hours. They were financially worse off, owning worthless fake "rewards" and still locked into expensive holiday ownership agreements they could no longer use.

The Business At the Heart of the Fraud

The company at the core of the scam was the timeshare resale company. They collected customers' funds to support the directors' lavish lifestyle of exclusive education, high-end properties and personal aircraft.

The man at the head of the organization, the main defendant, was sentenced to a seven-and-half year prison term in January for fraudulent conspiracy.

On Friday, his spouse one of the co-defendants was among the last group to learn their fate.

She was handed a two-year long suspended jail sentence at Southwark Crown Court after confessing to money laundering.

This has been a extended wait and signifies a huge win for the people who spoke out, the police and the Crown.

How the Inquiry Started

The initial awareness of SMT emerged during the summer of 2016. I was working in the reporting team of a media outlet, making current affairs features.

A acquaintance mentioned that his mum had inherited the rights of a holiday property in the Spanish coast and, after years of holidays, had commenced searching to exit the deal.

It's worth mentioning how popular timeshares had become with British holidaymakers in the eighties and nineties.

Vacation properties enabled individuals to access the same accommodation every year, or swap their weeks with other owners who had apartments in other resorts. About 600,000 sun-lovers accepted that option.

The initial boom was paired with a many stories about unscrupulous sellers mis-selling investments. They became a staple on consumer TV programmes.

The typical vacation property deal bound owners for many years.

By 2016, those owners who had used their guaranteed place in the sunshine for decades were advancing in years, and a large proportion were looking to say farewell to their timeshares.

Several had declining mobility and found it difficult to access their apartments. A few just thought they'd got all they wanted from them. And some had deceased, in numerous instances leaving their heirs to assume the deals - including their regular contributions and maintenance fees.

The Covert Probe Develops

And that's where the friend's mum had found herself. She searched the web for answers and discovered the organization, a firm whose online presence claimed to release her from her agreement.

Yet, having paid a fee and scheduled a consultation with them, her family had doubts.

Further research uncovered many victims claiming they had paid money and received no benefit in return. Actually, they had lost money. Significant sums.

The reporting group began investigating what was occurring. It soon emerged that there were questionable operators active in the holiday ownership market.

An attorney had numerous client reports aiming to litigate against the company.

The team interviewed individuals who had dealt with the organization and they all told the same story. They thought the firm would buy their property from them but when they attended a meeting (for which they submitted funds initially) they were advised there was no potential buyers.

Instead, they were persuaded - in fact pressured - to spend more money acquiring "the company's points system", named after the organization's holding firm, Monster Travel.

The precise definition was not exactly clear. They seemed similar to a type of exchange medium, providing discount travel and benefits and retail offers.

And they were seemingly "tradable" with other owners, eventually.

Investing money immediately would produce an eventual payoff that would cover the company's charges and leave the property owner in profit, freed at last from their pesky deal.

An unrealistic promise? Indeed, it was.

A 'Bait-and-Switch Tactic'

If these accounts were accurate, this was a massive scam.

This is known as a "bait-and-switch."

A business - specifically the organization - "attracts the consumer by marketing a specific service only to then state it cannot be provided, directing the customer to another, inferior product or service.

That's illegal. Possessing all the accounts we had collected, we presented the rationale to discreetly video one of the organization's sessions.

The process requires time, effort, and strong justifications for why this is the exclusive approach to collect the data needed to demonstrate illegal activity.

With approval secured, our small team organized a appointment with one of the firm's agents in the English town.

Posing as a member of the public hoping to help his mother released from her timeshare contract|holiday ownership agreement

Janet Jones
Janet Jones

Lena Àr en erfaren livsstilsbloggare med passion för heminredning och hÄllbarhet. Hon delar praktiska rÄd och kreativa idéer.